100% Network Uptime Isn't Wishful Thinking, It's A Guaranteed Reality

We know that every second your network is down you're losing opportunities, revenue and the confidence of your users and visitors. So we decided to do something about it. We designed and built the Zero-Downtime Network to minimize downtime and we are so confident about its capabilities that we guarantee we will give you money back if it goes down. And it works so well that we guarantee it.

Our 100% Network Uptime Guarantee — Every aspect of our Zero-Downtime Network makes it real:

• We use the network only for our customers' managed hosting needs, never sharing it with telecom services or cable TV services that would negatively affect your service.
• The only bandwidth we use is high performance bandwidth, which usually isn't the case with cheaper hosting providers.
• To provide multiple redundancies in the flow of information to and from our data centers, we partner with nine network providers.
• Every fiber carrier must enter our datacenters at separate points. This is to protect you from complete service failures caused by an unlikely network cut.
• You get the fastest and most reliable network connections because our Proactive Network Management methodology monitors route efficiency and end-user performance, automatically improving the network's topology and configuration in real-time.
• We purposely underutilize the network, making it resilient to even the largest Internet routing issues.
• The network's configuration, co-developed with Cisco, guards against any single points of failure at the shared network level. We even provide you with the option to extend it to your VLAN environment.
• Cisco and Arbor Networks continually work with us, creating ever-improving ways of monitoring and securing our network.

For more information on this, or for dedicated servers sales please visit rackspace.com.

Head in the clouds?

Usually that's a negative statement, when someone's not paying any attention - just like some web hosts out there that need to be told when your web site is down to do something about it. For our Grid however, it means that your site lives distributed throughout several thousand servers that exist as a unit, or Cluster, to deliver your site without interruption.

Our unique approach to our software allows us to provide a single package to our clients that includes this state of the art hosting - backed by the best network guarantee in the industry - the Zero-Downtime pledge from RackSpace.